Frequently Asked Questions

Answer: Your number will stay exactly the same. The same may be true for other provicers e.g. Virgin
Answer: Your equipment will stay exactly the same. If you’re renting the equipment then you will continue the agreement as normal. We will just bill you for your line rental and calls.
Answer: Here are a couple of reasons why we believe using ITB is better than our rivals: • Not only are we amongst the cheapest wholesale service providers but we also pride ourselves on the quality of our customer services and our account management. From the first point of contact, right through your life with us as a customer we are committed to ensuring that you receive a service that is second to none, using UK only service centre with full names. • We can guarantee that in the unlikely event of a fault, if required a BT openreach engineer if would be dispatched in exactly the same way as before. • ITB is designed for the small to medium business, therefore we understand your needs and how important it is for you to not take time out of running your business to wait on hold only to be passed to another unhelpful operator.
Answer: If you transfer to ITB you won’t even lose one single second of service. It is a completely seamless transfer the only thing that will change is the cost of your bills.
Answer: To register is simple, it takes just a few minutes and then we will take care of everything for you. It should take around 14 days for the switch to take place and then the next bill you will receive will be from ITB.
Answer: Contact us on 0800 8 199 388 and we will assist you in ensuring that the fault is established and if necessary an engineer will be dispatched to your premises.
Answer: Of course, our expert telecom advisors are available to speak to you on 0845 612 6127, please feel free to give us a call and we will happily answer any queries for you.

Answer: ITB is always on the lookout for new customers. We work in a business to business environment and we feel our best approach is through networking and trade fairs, as well as direct marketing. A lot of our customers are actually acquired through recommendation, further strengthening ITB’s name. Therefore we feel it is not necessary to use expensive marketing as ultimately this will only force us to increase our prices.